Control Contractors, Inc. (CCI) is a leading West coast HVAC company with locations in Fairbanks, Anchorage, Juneau, Seattle, San Diego, and Portland. The company offers services ranging from system support and mechanical maintenance to extensive building surveys, and each location has won a wide range of projects like retrofitting the historic Stadium High School in Tacoma, WA and installing the complicated control system of the Morongo Casino in Palm Springs.

But at the CCI office in Portland, Customer Service Administrator Jerry Desler and his sales team saw room for improvement. They saw opportunity to grow their preventative maintenance services, already a big part of business for the firm. Many customers asked for reassurance that preventative maintenance was working and worth their investment. Jerry needed to find a way to convince clients of the added value CCI could provide, compared to their competition.

He turned to AirAdvice’s BuildingAdvice program for a solution that proved even more valuable than they had hoped. Jerry says, “BuildingAdvice is a tool for our sales force. Service guys have an entire array of tools when they enter a job, and now our sales team has one too. We use BuildingAdvice as a lead-in for customers; it has really succeeded in showing customers what our business can do for them and gives the client great information to base their decision on.” Having third party expertise to draw on sets CCI apart from competition and gives customers confidence when they sign on to the preventative maintenance program.

BuildingAdvice also serves CCI as a validation tool, both internally and externally. “The service team appreciates concrete, tangible proof that their work on mechanical systems is successful, while customers like to see exactly how their building is performing under the preventative maintenance program,” adds Jerry.

CCI has earned recent success throughout the state of Oregon with the help of BuildingAdvice. The facility manager of the city of Hillsboro was one of their first customers to get excited about the program, and after initial assessments on municipal buildings with BuildingAdvice, is starting in on follow-up work, planning to purchase additional services from CCI.

CCI also won a bid for the Washington County State Lands Building after using BuildingAdvice to get their foot in the door. Finally, CCI displayed the flexibility of their use of the BuildingAdvice program at two large area hospitals. Ultimately, Jerry sees that BuildingAdvice helps CCI earn their customers’ confidence. “We can show our clients a tangible reading of exactly what is happening in their buildings, and the fact that this quality information comes from a third party source impresses customers all the more.”

Source: AirAdvice

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